Amazon, Flipkart’s main rival in India, on Tuesday moved to limit orders as it responded to increased demand because of the coronavirus outbreak.
Customers who already placed orders for products that don’t meet that criteria will be contacted and offered a refund, the company added.
The Indian government has stipulated that only services deemed “essential” to public life should stay up and running.
That includes the delivery of food, pharmaceuticals and medical equipment provided by e-commerce companies. But some businesses are hinting at confusion on the ground.
Flipkart, for instance, did not say why it shuttered operations when, as an e-commerce firm, it appeared to be exempt from the restrictions.
The company is reviewing “the possibilities of operating in the lockdown,” chief corporate affairs officer Rajneesh Kumar told CNN Business.
“We are prioritizing the safety of our delivery executives and seeking the support of the local governments and police authorities to meet the needs of our customers,” he said in a statement, without elaborating further.
Amazon told CNN Business it was “working with the central government and local authorities, asking them to help us urgently with detailed on-ground operating procedures.”
Zomato, a popular food delivery startup, said its delivery workers were “facing several hurdles across cities while trying to deliver food.”
It pointed out that its work had been classified as an essential service, but said that “coordinating with multiple local authorities is … challenging.”
“The government has provided strong guidance which we are adhering by and trying our best to execute on the ground,” a company spokesperson told CNN Business. “We are communicating with the relevant authorities and hoping these issues are sorted soon.”
K K Rao, commissioner of police in Faridabad, told CNN Business that while they are not stopping e-commerce services, they are briefing factory workers about social distancing requirements. He said that meant some factories were “temporarily shut by the police in order to brief employees.”
— Esha Mitra contributed to this report.
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